Project CANOPY

Abstract

The objective of this project is to create a novel NOC proactive management solution that will enable the evolution from the current reactive mode of operation towards a proactive and preventive mode. The vision is to predict problems that are going to occur before they impact customer service, providing an integrated view of the issue being solved, performing Root Cause Analysis (RCA) to understand and identify what causes triggered the problem and the corresponding recommended resolution. A smart auto-ticketing management system will identify contextual performance degradation and will automatically trigger network regenerative actions after a failure, as for instance opening trouble tickets with the right parameters. Moreover, engineers will have access to dashboards with a comprehensive set of performance indicators providing a full overview of the issues and actions taken.